Loan Guru (“Company,” “we,” “our,” “us”) is committed to protecting the privacy of our users and maintaining the highest standards of data security and transparency. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website www.loanguru.co.in, mobile application, or any other platform operated by Arun Grover under the brand Loan Guru (collectively, “Services”).
By accessing or using our Services, you consent to the terms of this Privacy Policy. Please read it carefully to understand how we handle your personal data.
1. Information We Collect
We collect personal, financial, and technical information to provide you with our services and ensure smooth processing of your loan requirements.
a. Personal Information
- Full name, date of birth, gender, address, contact number, and email address.
- Identity details such as PAN, Aadhaar, Voter ID, passport, or driving license.
- Photographs, digital signatures, and KYC documentation.
b. Financial and Employment Information
- Bank details, income proof, salary slips, account statements, and tax documents.
- Employment type, occupation, and organization details.
- Loan amount, purpose, and repayment capability information.
c. Technical & Device Information
- IP address, browser type, device identifiers, operating system, cookies, and usage logs.
- Pages visited, time spent, and interactions with our platform for analytical and security purposes.
d. Communication Information
- Feedback, emails, calls, and chat conversations with our customer service team.
- Any documents or attachments shared for verification or service-related queries.
2. How We Use Your Information
Loan Guru uses your personal and financial information to:
- Process, verify, and evaluate your loan applications.
- Perform KYC (Know Your Customer) and credit eligibility checks.
- Share details with banks, NBFCs, or lending partners for loan disbursement.
- Communicate with you about loan updates, repayment schedules, offers, and promotions.
- Maintain records for legal and regulatory compliance.
- Prevent fraud, unauthorized transactions, and misuse of our services.
- Improve user experience, interface, and overall service quality through analytics.
- Send marketing or promotional information (only with your consent).
3. Sharing and Disclosure of Information
We may share your data in the following cases:
a. With Financial Partners
Your data may be shared with banks, NBFCs, or financial institutions that process or underwrite your loan request.
b. With Service Providers
We work with third-party vendors who help us with document verification, credit scoring, IT support, data analytics, and marketing. All such partners operate under strict confidentiality agreements.
c. For Legal and Regulatory Purposes
We may disclose information to government authorities, regulators, or courts when required by applicable law, or to protect our rights, users, or the public.
d. In Business Transfers
If Loan Guru undergoes a merger, acquisition, restructuring, or sale, user data may be transferred as part of that transaction.
e. With Your Consent
We may share your data with other parties only with your explicit consent.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to:
- Understand user preferences and improve performance.
- Personalize your browsing and loan experience.
- Measure site traffic, usage patterns, and effectiveness of our marketing.
You can disable cookies through your browser settings, but certain website features may not function properly.
5. Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services and complete your loan transaction.
- Comply with applicable legal and regulatory obligations.
- Resolve disputes and enforce our agreements.
Once the data is no longer needed, we securely delete or anonymize it.
6. Data Security
We take appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
- Secure servers and encrypted communication channels (SSL).
- Role-based access control for sensitive data.
- Regular audits and compliance checks.
However, no online system can be 100% secure. By using our Services, you accept that certain risks of data transmission over the Internet are beyond our control.
7. Your Rights
You have the right to:
- Access and review the personal information we hold about you.
- Request correction of any inaccurate or incomplete data.
- Withdraw consent to marketing communications.
- Request deletion of your data, subject to legal requirements.
- Seek clarification about how your information is collected and processed.
To exercise these rights, please email us at support@loanguru.co.in. We may need to verify your identity before fulfilling any request.
8. Third-Party Links
Our website may contain links to third-party websites or advertisements. Loan Guru is not responsible for the privacy practices, security, or content of those sites. We encourage users to read the privacy policy of any third-party site before providing personal information.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have unintentionally collected such data, please contact us immediately for removal.
10. Changes to This Policy
Loan Guru may update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated via email or website notice. Continued use of our Services implies acceptance of the updated policy.
11. Contact Us
For any questions, concerns, or complaints regarding this Privacy Policy or data handling practices, please contact:
Loan Guru
Attn: Arun Grover
Email: support@loanguru.co.in
Website: www.loanguru.co.in
Location: New Delhi, India
Acknowledgement
By using our website, mobile app, or loan services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.